Frequently Asked Questions (FAQ)

This page covers FAQs that we have been asked over the years related to various services. If you don’t see your “question” we encourage you to please contact us so we can address your issue.

Cabinetry

No, we feel that there are very few cases in where cabinet refacing is the best option for a homeowner. Refacing does not address the kitchen layout, storage space or the capacity of new appliances.

Category: Cabinetry

We offer a large amount of door styles to fit in with the overall design of your space. Traditional, farm-style, Mediterranean, modern or old-world look and feel. You will find a nice collection of cabinet options at Divine Design.

Category: Cabinetry

Cabinet hardware is an essential part of your kitchen. It contributes to the functionality of the space you are trying to create. Take advantage of our years of experience to find the perfect fit for your kitchen or bath.

Category: Cabinetry

We carry a variety of styles and colors to create your dream kitchen. The form, function and finish that we can design will ultimately appeal to you and provide many years of enjoyment.

Category: Cabinetry

At Divine design we deal with a number of manufacturers with a large selection of great materials and ready-made styles to suit your overall designs. We do offer semi-custom or custom built cabinets of any style or material of your choice. From budget to high-end applications, we can work with you to deliver a great finished product you will enjoy for many years to come.

Category: Cabinetry

Divine Design can guide you through all the steps of your new project. It is very helpful if you have explored your budget options, have a rough idea of the functionality you need and your design style but not essential.

Category: Cabinetry

You may install your own cabinets, but we strongly advise that you use a Divine Design professional installer. Some potential issues in installing your own cabinets might be uneven walls or floors, plumb and square cabinets to ensure proper door and hardware fitment, cutting crown moldings, toe kicks or scribing certain areas. A proper installation ensures your investment will stand the test of time.

Category: Cabinetry

We stand behind our products. We only offer the best quality materials for your project. Our years of experience allows us to make the best choices for our stock, we only carry the good stuff, what we would want in our own homes.

Category: Cabinetry

We offer a variety of options with all our cabinets, from lazy susans (turntable) to soft closed doors to built in garbage bins. You dream it, we will build it.

Category: Cabinetry

When necessary we will install whatever is needed to get the job done right. Be assured we will design and install your kitchen or bath project with the highest care and professionalism in the industry.

Category: Cabinetry

Countertops

Yes, Divine Design specializes in template, fabrication and installation of Granite, Marble, Quartz and Onyx for all your kitchen, bath and others projects. We sell a large selection of counter top materials. We supply and install all our products.

 

Category: Countertops

Granite is the hardest and densest of all the natural stones. Since it is highly durable and scratch resistant, it is the first choice for kitchen countertops.

Category: Countertops

Granite comes in a variety of colors and shades thereof. Stop in to our showroom to see all the options available.

Category: Countertops

Yes. When you come to our Hackensack location, you can select your Granite stone from our showroom samples.

Category: Countertops

Marble is much softer and more absorbent than either Quartz or Granite. Marble wears differently than Granite or Quartz, but are no less beautiful even with time. Certain liquids such as vinegar, tomato or lemon juice might etch the surface over time this will create a patina, or “old-world” look that appeals to some clients.

Category: Countertops

Light, soft, pastel tones are among the more popular Marble colors currently used by designers.

Category: Countertops

Yes. When you come to our Hackensack location, you can select your Marble stone from our showroom samples.

Category: Countertops

Quartz is one of the toughest materials on the market. It is non-porous, and prevents water, bacteria, and mildew from seeping into the stone. It does not require sealing or maintenance, and it is also scratch and stain resistant.

Category: Countertops

Quartz is man-made, virtually any color is possible including metal or glass flake to match your desire effect.

Category: Countertops

Yes. When you come to our Hackensack location, you can select your Quartz stone from our showroom samples.

Category: Countertops

Onyx takes quite a bit of care and caution compared to other materials. Onyx is a calcium-based stone, it has a softer surface that requires constant care to keep it looking new and free of damages. Onyx is a semi-precious stone and is commonly used as decorating accents.

Category: Countertops

Onyx has a certain translucency to it and comes in a variety of colors such as shades of brown, red, white, green, and black. You can expect your Onyx countertop to be a visual masterpiece.

Category: Countertops

Yes. When you come to our Hackensack location, you can select your Onyx stone from our showroom samples.

Category: Countertops

Getting Started

It’s best to call and make an appointment to ensure that one of our designers is available to talk with you so you won’t have to wait.

Category: Getting Started

We do not charge for estimates.

Category: Getting Started

Again, the terms and conditions are broken down in the contract based on progress with a completion date included. Typically, we require a nominal deposit for materials and the rest of the payments are determined beforehand. Once the work reaches a pre-determined milestone, a progress payment will be made with the final payment due upon project completion unless another aggreement is reached.

Category: Getting Started

It’s always helpful to look through the internet or magazines for the type of style and design you prefer. You are welcome to look through our website as well. Next make a list of things you need to have and things you do not want. This will help us narrow down your tastes and needs.

Category: Getting Started

From the time you make a deposit and have all the details selected, it takes between 4-6 weeks.

Category: Getting Started

We are professionals and we do things in a way as to cause the least amount of disruption to your home. Will your home get a little dusty? yes. Is it possible there might be some delays? yes. A little Patience and good communication is the key to finish your project in a timely manner.

Category: Getting Started

Misc

Specialty materials are identified in the contract. Also, when substitutions are unavoidable, we will make an equal substitution based upon your final approval. For such items such as lighting fixtures or doorknobs that you have not chosen when the contract is signed, a budget will be determined to cover exactly what will be spent for each.

Category: Misc

Depending on your location and what is being done, a permit might be required. If a permit is needed for your project, we will obtain the permit, handle all inspections, make sure everything is built to code.

Category: Misc

A change order is a written statement signed by the customer authorizing the contractor to do additional work not included in the original contract. The change order must be signed before the additional work is started. A change order may also be written when the contractor comes across any unforeseen damage or problem.

Category: Misc

Planning / Process

When appropriate we do or we can work with your favorite renovations contractors, or recommend contractors we trust.

Before starting any work we will provide you with a time line and cost for your project.

Because of the complexities of measuring a space to include such things as doorways, outlets, heating / cooling vents, we provide this service to our customers.

We understand the apprehension in telling a contractor your budget, but in our case we really need to know. It’s like buying a car, do you need a compact, an SUV or a high-end sports car? Assume you need an SUV… 5 seater or 7 seater? V6 or V8? We want your project to fit within your budget, we want to deliver a professional finished product you can be proud of without breaking the bank.

In order to fit our cabinetry around your appliances for a perfect fit and for it to function correctly (such as refrigerator door openings) we will need to know the dimensions and specs to plan appropriately.

Services

We are normally open on Monday – Saturdays from 8AM – 6PM, if you need an appointment outside of our normal working hours, please give us a call.

Category: Services

Yes we have a variety of sinks and faucets for sale, many of which are displayed in our showroom.

Category: Services

We are very pleased to say that over 60% of customers come to us or are referred to us from our customers. There is a reason for the strong loyalty of our clients.

Category: Services

There are so many variables and price differences between materials and manufacturers that it would be a disservice to quote a one-size fits all price. Take advantage of our free estimates and give us a call to set an appointment. No hassle / no pressure policy.

Category: Services

Every product has a specific warranty, and all warranties are available for the original owner. All of our work is warrantied and we are fully insured. LIC #13VH0630800

Category: Services

It is important to compare “apples to apples” when comparing costs and materials offered by the big box stores. Our approach has always been to listen to your needs and design your space to be as functional as possible and deliver your desired results. We will work within your budget and inform you of the costs for each item so that you can make informed decisions.

Category: Services